|
Frequently Asked Questions
- What are your return/refund policies?
- On bags, spread cloths, padded cases, notebooks, and all the products that we make ourselves--we will refund 100 percent of your purchase price should you want to return the product for any reason. No questions asked.
- On books, we refund 100 percent of what you paid as long as you have NOT altered the appearance in any way (i.e. put your name in it, highlighted words, dog-earred pages, etc.). Once you have marked in it, we can only refund 25 to 50% (depending on flaws) because we must resell it as used/marred.
- On decks and deck sets: If unopened and still in the shrink-wrap, 100 percent refund is given. No questions asked. However, once you remove the shrink-wrap--the value goes down dramatically and we would have to take a loss to resell it. Once you have opened it, we can only refund 50% because people will assume it has been handled and they will not pay as much for a "handled" deck. We would have to sell it as used.
To avoid any disappointments, we recommend that you read the reviews and view scans of cards prior to purchase. Not only do we provide lots of pictures of the cards, but there are at least two sites on our LINKS page -- "Aeclectic Tarot" and "Tarot Passages"--where you can view more pictures and read reviews. At Aecletic Tarot, you can even join a forum where members trade decks.
- What fabrics are used for the bags, notebooks, and cases?
One hundred percent cotton or pure silk fabrics for 90% of our products. If another fabric is used (suede, velvet, satin, or butter suede) then it will be specifically stated in the description. The cases are fully lined and padded with either cotton batting, felt, or fleece.
- Are the bags lined?
Most of the drawstring bags are not lined, but they all have tidy professionally finished (overlocked/serged) seams on the inside, so they are guaranteed not to fray. If a bag is lined, it will specifically say so in the description. All the double silk tarot deck sleepers are lined and so are most of the embroidery embellished bags. The spread/altar cloths are not lined. The padded cases are fully lined.
- What size bags do you have?
We try to offer a variety of sizes to accommodate almost any tarot deck available today (see specifics under subheadings below).
Regular: Approx. 4-1/2 to 5 inches wide by 7-1/2 to 8" high and fits most of the standard size tarot decks sold today.
Wide: Approx. 5-1/2" wide by 8 to 9" high and fits taller and wider than average decks.
Short or Runes Pouch: Approx. 4-1/2" to 5" wide by 5-1/2" to 6" high and fits miniature decks, board game pieces, runes, gemstones crystals, or other small treasures.
Giant: Approx. 6 x 10 inches (15 x 25.5 cm). It holds any one of the following combinations: a giant-size deck, a mini-kit consisting of a small book and a standard tarot deck, or a deck and a spread cloth.
Double Silk Sleepers: For the sizes of our "double silk sleepers," please visit that section.
Notes:
- If no size measurements are listed in the description then assume the bag is a Regular because other sizes will be noted either on the collection page (group of bags) or the product (item) page.
- All these bags close with 3/16" (4.8 mm) drawstring cord--except the silk sleepers, which do not close in that manner. Also, certain double draw bags and the suede bag, may have thinner cords to allow the double draw mechanism to work.
- If you wish to house a deck plus a spread cloth inside the same bag, the "Giant" sizes are designed for that purpose.
- How many cord colors do you have?
About fifty. It varies depending on what we are able to get from suppliers. See the Cord Color Charts by clicking HERE.
- Do you give discounts to volume buyers?
If you are a "volume" buyer for a store, educational group, deck designer, or private collection, send us an email to ask about our Wholesale collections. We will provide a link to our WHOLESALE page.
- Can you send me a catalog?
Sorry. We do not have a paper catalog. Please shop online using our handy shopping cart. Feel free to print out or email our product pages to anyone you wish to share them with. Put our products on your blog if you are praising them. If not, please email us to make us aware of the problem.
- If you have so many colors of cord why do you only offer a few colors per bag?
We try to select cords that best match the colors in the fabric. Computer monitors sometime distort colors, so we try to eliminate mismatches by limiting the choices to those that are precise matches. (If a different color is desired so that the bag will better coordinate with a particular deck, we can usually make a substitution. Just send an email requesting the change or send a note in the "Comments" box of the check-out page.)
- How do I take care of my bag?
When you buy one of our bags, we include a booklet that provides some Bag Care Hints. Key points include the following: Cotton bags should be hand washed and left to dry naturally or laundered in a netted lingerie bag with non-fading garments on a gentle setting. If needed, you can press the cotton fabric, but avoid touching the hot iron to the drawstring as heat will damage it (it won't need pressing anyway).
Silk bags and padded cases should be sent to the dry cleaners as one would a fine silk tie or scarf. Velveteens need to be dry cleaned to preserve the plushness of the fabric.
Tip: If you need to clean just a small spot on a silk bag, velveteen bag, or padded case, you can buy K2r spray or Janie Dry Stick Spot Cleaner (both powder-based spot-lifters). Follow directions on the can or stick. Most grocery stores carry K2r and dry stick spot cleaners are sold at fabric stores. These both work great!
- What about the cord? Does it need special care?
The fullness of the tassel tip develops as the bag is handled and actually improves with age. If the tip becomes uneven, it is okay to trim it with scissors.
- I want a tote that has a silk lining. I didn't see any silk interiors with velveteen exterior. Did I miss something?
About linings: We created the Double Silk Sleeper for people that like silk next to their cards. That way they can put their cards inside the sleeper and then insert it in any kind of outer "traveling" bag they want. The silk is so expensive that we just can't offer it as a lining without raising prices on our standard bag a great deal. Some of our embroidery-embellished velveteen and a few cotton bags are lined in marbled or printed cotton, but mostly that is because we feel the embroidery needs protecting.
Not lining our standard cotton bag allows us to keep the price low and besides we feel that our four-thread interior seam finishes (overlocked) are both attractive and fray proof, so we know our cotton bags are sturdy, durable, and handsome without linings. We hope this helps you understand our design decisions.
- Do you feel the effectiveness of a person's ability to "read" the tarot cards is affected by whether or not the deck was originally given to them as opposed to the individual purchasing the deck for themselves?
Your question is one that has often been discussed on tarot lists by members of the American Tarot Association and other groups of readers. Most tarot readers feel that the primary concern should be whether the deck is one which you personally enjoy using and one in which you find the art to be appealing. If those two desires are not met, then the deck may not communicate with you. Few readers today feel that it makes any difference whether you buy it yourself or someone gives it to you. What is much more important is whether you like the cards and "connect" with them.
I have been given two decks. I never read with them. They are just not "me"! Instead, I read with four others that I selected for myself.
Another person has not walked in your shoes nor been where you've been or seen the world through your eyes. How could they possibly select a tool to access YOUR intuition as well as you could? Let your intuition be your guide. It will never fail you.
- If I name a deck can you tell if it will fit a certain bag?
Probably. The chart below lists most of the decks that I own, so if your deck is listed here then I have either designed a bag or padded case especially for it or can at least recommend one or more that will fit and coordinate with it. If your deck is NOT listed here, I may still be able to help. If you will send me the deck's title, its measurements, and some idea of what colors or designs are on the backs of the cards -- I'll do my best to suggest a match. Contact: designer@tarottotes.com
Decks in my personal inventory (not for sale)
|
Note: For the sake of brevity, I have not listed the word "Tarot" with every entry. In most cases, please assume that it either follows the other words or comes before it (as in "Tarot of"). If the deck has "Oracle" in its title then it usually is not a 78 card tarot deck, but a divination deck with fewer cards. |
|
|
